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60730: The provided display name, logo, or call reason contains prohibited content



ERROR: 60730

error-60730 page anchor
BRANDED COMMS
ERROR

The display name, logo, or call reason contains prohibited content, including SHAFT elements, offensive material, or promotes illegal activities.

Possible Causes

possible-causes page anchor

The Display Name, logo, or Call Reason must not contain SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco), prohibited terms (e.g., FBI, Medicare, Police, Government), or any offensive, profane, defamatory, or racially insensitive language. Additionally, content promoting illegal activities—including drugs, gambling, or violence—is strictly prohibited, even if part of a legal name.

Kindly review the error message and contact Twilio Support with the corrected information to complete the branding process for the affected number(s).