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60732: Display name, logo, or call reason does not adhere to the Branded Calling guidelines



ERROR: 60732

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BRANDED COMMS
ERROR

The provided display name, logo, or call reason does not adhere to the Branded Calling guidelines.

Possible Causes

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Possible issues with the submission include:

  1. Typo or special characters in the display name
  2. Use of personal names instead of the official business/brand name
  3. Excessive punctuation or phone numbers in the display name
  4. Inclusion of spam, ads, or web links in the display name or call reason
  5. Logo non-compliant or unrelated to the business/display name
  6. Presence of personally identifiable information (PII)

Kindly review the error message and contact Twilio Support with the corrected information to complete the branding process for the affected number.